TERMINAL_DOCUMENTATION

Last updated: January 2026

1. DATA_CONTROLLER

VertexNovaSystems, located at Calle Gerona, 24, Piso 3B — 03001, Alicante, Alicante, España, España, is the data controller responsible for your personal data collected through this website.

2. DATA_COLLECTION

We collect personal data only when you voluntarily provide it through our contact forms, email communications, or service inquiries. The data we may collect includes:

• Full name and contact information (email, phone number)
• Business information and project requirements
• Communication records and correspondence
• Technical data automatically collected (IP address, browser type, device information)

3. PURPOSE_OF_PROCESSING

Your personal data is processed for the following purposes:

• Responding to your inquiries and establishing business communications
• Providing requested services and project deliverables
• Fulfilling contractual obligations and managing business relationships
• Complying with legal obligations under EU regulations
• Improving our website functionality and user experience

4. LEGAL_BASIS

We process your data based on the following legal grounds under GDPR Article 6:

• Consent: When you voluntarily submit information through our forms
• Contractual necessity: To fulfill our service agreements
• Legitimate interest: To improve our services and maintain business operations

5. DATA_RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months unless a business relationship is established.

6. YOUR_RIGHTS

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to access your personal data (Article 15)
• Right to rectification of inaccurate data (Article 16)
• Right to erasure ("right to be forgotten") (Article 17)
• Right to restriction of processing (Article 18)
• Right to data portability (Article 20)
• Right to object to processing (Article 21)

7. CONTACT_US

To exercise any of your rights or to make inquiries about our data processing practices, contact us at: [email protected] or write to Calle Gerona, 24, Piso 3B — 03001, Alicante, Alicante, España, España.

Last updated: January 2026

1. WHAT_ARE_COOKIES

Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience and allow certain features to function properly.

2. ESSENTIAL_COOKIES

VertexNovaSystems uses strictly necessary cookies that are essential for the website to function. These include:

• Session cookies for maintaining your browsing session
• Security cookies to protect against cross-site request forgery
• Cookie preference cookies to remember your consent choices

3. ANALYTICS_COOKIES

We may use privacy-respecting analytics tools to understand how visitors interact with our website. This data is aggregated and anonymized, meaning it cannot be used to identify individual users.

4. MANAGING_COOKIES

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may impact website functionality.

5. THIRD_PARTY_COOKIES

We do not use third-party advertising or tracking cookies. Our commitment to user privacy means we minimize external data collection to the strictest extent possible.

6. UPDATES

This Cookies Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: January 2026

1. GENERAL_POLICY

VertexNovaSystems is committed to delivering high-quality digital services. Refunds are evaluated on a case-by-case basis in accordance with EU consumer protection regulations.

2. ELIGIBILITY_CRITERIA

You may be eligible for a refund under the following circumstances:

• Services have not commenced within the agreed timeframe
• Deliverables do not meet the specifications outlined in the project agreement
• Technical issues prevent the completion of the agreed scope
• Cancellation occurs before project work has begun (within 14 days of payment)

3. NON_REFUNDABLE

The following are not eligible for refunds:

• Work that has been completed and approved according to project milestones
• Custom design work where assets have been delivered
• Consulting services that have been provided
• Third-party costs incurred on your behalf (hosting, software licenses, etc.)

4. PROCESS

To request a refund, contact us at [email protected] with your project details and reason for the request. We will respond within 5 business days with a resolution.

5. DISPUTE_RESOLUTION

If you are not satisfied with our refund decision, you have the right to escalate the matter to the European Consumer Centre or seek mediation through the Spanish Consumer Arbitration Board.

Last updated: January 2026

1. ACCEPTANCE

By accessing or using the services provided by VertexNovaSystems, located at Calle Gerona, 24, Piso 3B — 03001, Alicante, Alicante, España, España, you agree to be bound by these Terms of Service.

2. SERVICES

VertexNovaSystems provides digital design, UI/UX engineering, and brand strategy services. The specific scope, deliverables, and timelines for each project will be defined in a separate project agreement.

3. INTELLECTUAL_PROPERTY

Upon full payment, all intellectual property rights for custom work created specifically for your project are transferred to you. However, VertexNovaSystems retains the right to display work in portfolios and marketing materials unless otherwise agreed in writing.

4. CONFIDENTIALITY

Both parties agree to maintain confidentiality regarding proprietary information shared during the course of business. This obligation survives the termination of the business relationship for a period of 24 months.

5. LIMITATION_OF_LIABILITY

VertexNovaSystems shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the total fees paid for the specific service in question.

6. GOVERNING_LAW

These Terms of Service are governed by the laws of Spain and the European Union. Any disputes shall be subject to the exclusive jurisdiction of the courts of Alicante, Spain.

7. MODIFICATIONS

VertexNovaSystems reserves the right to modify these terms at any time. Material changes will be communicated via email or posted on our website with a 30-day notice period.

8. CONTACT

For any questions regarding these Terms of Service, contact us at [email protected] or write to: VertexNovaSystems, Calle Gerona, 24, Piso 3B — 03001, Alicante, Alicante, España, España.